Terms of sale

Courtesy translation: only the French version is legally binding.

Version in force as of 21/10/2026

Article 1 – Seller

starcowparis.com (the "Site") is operated by JUST COW, a French SARL with share capital of €7,622.45, trading as STAR-COW, registered office at 64 rue Saint-Honoré, 75001 Paris, France, Paris Trade and Companies Register no. 409 144 425, SIRET 409 144 425 00074, EU VAT no. FR40409144425 (the "Seller").

Customer service: sav@starcowparis.com – +33 1 88 13 20 82 (press 2, standard call rate), from 11 a.m. to 4 p.m.
Store and returns address: 41 rue Berger, 75001 Paris, France

Article 2 – Scope

2.1. These terms of sale ("Terms") apply to all orders placed on the Site by consumers acting for personal, non-business purposes (the "Customer").

2.2. Products are sold to consumers for their personal use. The Seller may refuse an order placed by a business or clearly for resale, based on objective criteria: number of identical items ordered, repeated orders, use of multiple accounts, addresses or payment methods.

2.3. The Terms are available at all times on the Site and can be downloaded and printed. The Customer accepts them by ticking the dedicated box before confirming the order. The Terms applicable are those in force on the order date; they are attached to the order confirmation email.

2.4. Certain sales (launches, limited editions, raffles) may be subject to specific rules published on the Site. Entering a raffle is free and requires no purchase. Those rules supplement these Terms for the sale concerned but may not reduce the rights the Customer derives from these Terms and from the law, including the right of withdrawal and the legal guarantees. In the event of any conflict, these Terms prevail.

Article 3 – Customer account

3.1. The Customer is responsible for keeping login details confidential and for the accuracy of the information provided.

3.2. One account per person is allowed. The Seller may suspend or close any account created or used in breach of these Terms, including multiple accounts, bots or automated software, or fraud established under Article 13, after informing the Customer and inviting them to submit their observations. Closing an account does not affect the Customer's rights under orders already concluded.

Article 4 – Products

4.1. The essential characteristics of the products are shown on each product page. Photos are as accurate as possible; slight colour differences may result from screen settings, without prejudice to the legal guarantees set out in Article 12.

4.2. Offers are valid while stocks last. As stock is shared between the Site and the store, an ordered item may exceptionally turn out to be unavailable. The Customer is then informed without delay and fully refunded for that item within 14 days of payment at the latest.

4.3. For certain products, in particular limited editions, the Seller may limit the number of identical items per order, per Customer, per delivery address or per payment method. These limits are shown on the product page before ordering. An order concluded in breach of these limits may be cancelled for the excess items, which are fully refunded.

Article 5 – Prices

5.1. Prices are in euros, including VAT, excluding delivery costs, which are shown before the order is confirmed.

5.2. The applicable price is the one displayed when the order is confirmed. Price changes do not affect orders already confirmed.

5.3. In accordance with Article 1169 of the French Civil Code, an order placed at a derisory price, unrelated to the actual value of the product and clearly resulting from an input error or technical malfunction, is void. The Customer is informed and fully refunded.

5.4. For deliveries outside the EU, customs duties, local taxes and clearance fees are not included in the price. They are paid by the Customer as importer and are flagged before the order is confirmed.

Article 6 – Orders

6.1. To order, the Customer:

  1. selects the products, size and quantity and adds them to the cart;
  2. logs in or continues as a guest;
  3. enters their addresses and chooses a delivery method;
  4. checks the order summary (products, total price, delivery costs) and may correct any input error by going back to previous steps;
  5. accepts the Terms;
  6. confirms the order by clicking the "Order with obligation to pay" button or equivalent wording, then pays.

6.2. The contract is formed when the order is confirmed and payment is accepted. The Seller sends the Customer without delay a confirmation email summarising the order, together with these Terms.

6.3. The contract is concluded in French or English, at the Customer's choice. In case of discrepancy, the French version prevails.

6.4. For any order of €120 or more (incl. VAT), the Seller keeps the written record of the contract for 10 years from delivery and gives the Customer access to it on request at sav@starcowparis.com (Articles L213-1 and D213-1 of the French Consumer Code).

6.5. The Seller may refuse or cancel an order for a legitimate reason, including:

  • payment not authorised;
  • serious suspicion of fraud based on objective evidence, in particular inconsistencies between billing, delivery and payment details;
  • an unresolved payment incident or fraud established under Article 13 in a previous order by the same Customer;
  • orders placed using bots, automated software or multiple accounts;
  • orders exceeding the quantity limits shown on the product page or breaching specific sale rules.

The Customer is then informed and fully refunded within 14 days at the latest.

6.6. In the event of serious suspicion of fraud, the Seller may, before shipping, ask the Customer for proof of identity to verify the validity of the payment. It is used solely for that purpose and deleted once the check is complete. Without a reply within 7 days, the order may be cancelled and refunded. No order is refused solely on the basis of automated processing: every refusal is reviewed by a person.

Article 7 – Promotional codes

7.1. Promotional codes are subject to the conditions stated when issued (duration, minimum amount, eligible products). Unless otherwise stated, they cannot be combined with each other or with other promotions and do not apply to already discounted items.

7.2. Personal codes are reserved for their holder. Fraudulent use (multiple accounts, resale or public sharing of personal codes) may lead to cancellation of the order concerned, with a full refund.

Article 8 – Payment

8.1. Full payment is due when ordering. Accepted methods: card, PayPal, Apple Pay and Alma instalments (2, 3, 4, 10 or 12 payments), subject to approval by Alma. With instalment payments, Alma pays the Seller and the Customer repays Alma under the terms they accepted.

8.2. Payment in 2, 3, 4, 10 or 12 instalments is offered by Alma, subject to approval by Alma. The amount and date of each instalment, and any fees, are shown before payment is confirmed. Payment in 10 or 12 instalments is a consumer credit: its fees and annual percentage rate of charge (APR) are stated when you take out the credit. Credit is a commitment and must be repaid. Check that you can afford the repayments before committing.

8.3. Payments are secured by the payment providers; the Seller does not store full card details.

8.4. Products remain the Seller's property until full payment of the price. This does not affect the transfer of risk under Article 9.5.

Article 9 – Delivery

9.1. Products are delivered in the countries listed on the Site, to the address given by the Customer, who should check its accuracy. If the parcel returns to the Seller because the address is incorrect or incomplete, or because it was not collected within the carrier's deadline, the Seller contacts the Customer, who may request reshipment at their own cost or a refund of the price of the products, the initial delivery costs being retained by the Seller. The refund is made within 14 days of the parcel's return or of the Customer's request, whichever is later.

9.2. The delivery date or time is shown before the order is confirmed. Failing that, delivery takes place no later than 30 days after the contract is formed. Orders are normally handed to the carrier within 3 working days; orders placed on Friday after 2 pm are processed from the following Monday.

9.3. In case of delay, the Customer may require the Seller in writing (email or letter) to deliver within a reasonable additional period; failing delivery within that period, the Customer may terminate the contract. The Customer may terminate immediately if the Seller refuses to deliver or clearly will not deliver, or if the delivery date was essential to the Customer, as shown by the circumstances of the contract or an express request made before it was concluded. The Customer is then refunded all amounts paid within 14 days of termination (Articles L216-6 to L216-7 of the French Consumer Code).

9.4. The Seller is fully liable for delivery. It is exempt only if it proves that the delay or non-performance is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure. The carrier chosen by the Seller is not a third party for the purposes of this article.

9.5. Risk of loss or damage passes to the Customer when they take physical possession of the products, or when a third party designated by them, other than the carrier proposed by the Seller, does so. The carrier's delivery data (proof of delivery, signature, photo, geolocation, delivery to a pick-up point) may be produced by the Seller as evidence of delivery.

Article 10 – Receipt and claims

10.1. The Customer is invited to check the parcel on receipt and, if there is any anomaly (opened or damaged parcel, abnormal weight), to record reservations with the carrier where possible and inform customer service as soon as possible, with photos if possible. These steps help process the claim; failing to take them does not deprive the Customer of any rights.

10.2. If the Customer reports not having received a parcel that the carrier shows as delivered, the Seller opens an investigation with the carrier and may ask the Customer for a written statement of non-receipt and any useful information. The Seller informs the Customer of the outcome and, if delivery is not established, reships or refunds.

10.3. These steps do not deprive the Customer of the legal guarantees set out in Article 12.

Article 11 – Right of withdrawal

Condition of returned products: to be refunded in full, products must be returned new, unworn, unwashed, complete, with all their tags and in their original packaging; for footwear, in their intact original shoebox, placed inside a shipping carton. Any product that has been worn, even slightly, or is damaged, incomplete or returned without its original shoebox (or with a damaged or marked box) is subject to a deduction proportionate to its loss of value, which may reach 100% of its value where it can no longer be resold. These conditions are set out in Article 11.4; they do not restrict the right of withdrawal itself.

11.1. Under Article L221-18 of the French Consumer Code, the Customer has 14 days from receipt of the products to withdraw, without giving any reason and without bearing costs other than those set out in Articles 11.3 and 11.4. For several products delivered separately, the period runs from receipt of the last product. If the period ends on a Saturday, Sunday or public holiday, it is extended to the next working day. This right applies to all products bought on the Site, including sale, discounted and limited-edition items, subject to the exceptions in Article 11.6.

11.2. To withdraw (Article L221-21 of the French Consumer Code), the Customer notifies the Seller before the deadline:

The Seller sends the Customer without delay an acknowledgement of receipt on a durable medium (email).

11.3. The Customer returns the products without undue delay and no later than 14 days after notifying the withdrawal, to: Starcow Paris – Returns, 41 rue Berger, 75001 Paris, France. Return shipping costs are paid by the Customer. Products may also be brought back to the store at the same address during opening hours. A tracked service is recommended; products travel at the Customer's risk until received by the Seller.

11.4. Products must be returned new, unworn, unwashed, complete, with all their tags and in their original packaging. For footwear, the original shoebox is an integral part of the product: it must be returned intact, with the tissue paper, laces and accessories, with no shipping label stuck on it, and placed inside a shipping carton. Footwear should only be tried on a clean, smooth surface. Every returned product undergoes a quality check on receipt. Under Article L221-23 of the French Consumer Code, the Customer is liable only for loss of value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the products. Accordingly, any returned product that has been worn, even slightly (marked soles, creases, odour, dirt), or is damaged, incomplete, or returned without its original shoebox or with a damaged or marked box, is subject to a deduction proportionate to the loss of value found, which may reach 100% of its value where it can no longer be resold; in that case, it may be sent back to the Customer at the Customer's request and at the Customer's expense. The Seller informs the Customer beforehand of the amount of the deduction and the findings supporting it, with photos; the Customer may submit observations.

11.5. The Seller refunds all amounts paid, including initial standard delivery costs (additional costs of a more expensive delivery method chosen by the Customer are not refunded), without undue delay and no later than 14 days from the day it is informed of the withdrawal. In accordance with Article L221-24 of the French Consumer Code, the refund may be withheld until the products have been received back or until the Customer has supplied proof of having sent them back, whichever is earlier. Refunds are made using the payment method used for the order, unless the Customer expressly agrees otherwise, at no cost to them.

11.6. Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

  • products made to the Customer's specifications or clearly personalised (Article L221-28, 3°);
  • goods unsealed by the Customer after delivery which cannot be returned for hygiene or health protection reasons (Article L221-28, 5°). This covers underwear, socks and swimwear sold in sealed packaging.

11.7. The Seller does not offer direct exchanges: to get another size, the Customer returns the product under the conditions above and places a new order.

Article 12 – Legal guarantees

12.1. The Seller is bound by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). To use them, the Customer contacts customer service (sav@starcowparis.com – +33 1 88 13 20 82, press 2) describing the defect, with photos where relevant. Bringing the product into conformity (repair or replacement), including return costs, is free of charge for the Customer.

12.2. Normal wear and tear and damage resulting from abnormal use, poor maintenance, accident or modification by the Customer do not constitute a lack of conformity. For two years from delivery, any lack of conformity that appears is presumed to have existed at delivery, unless the Seller proves otherwise (Article L217-7 of the French Consumer Code).

12.3. Information on the legal guarantees:

The consumer has two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the trader, where applicable, to provide all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:

  1. The trader refuses to repair or replace the goods;
  2. Repair or replacement of the goods takes place after a period of thirty days;
  3. Repair or replacement of the goods causes major inconvenience for the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
  4. The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer is not required to request repair or replacement of the goods first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who in bad faith obstructs the implementation of the legal guarantee of conformity faces a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept, or to a full refund against return of the goods.

Article 13 – Fraud prevention

13.1. The Seller checks returns and claims and keeps the information needed to handle them, including carrier tracking and delivery data, proof of drop-off and delivery, and the outcome of the inspection of returned products.

13.2. Fraud includes, in particular:

  • returning, instead of the product ordered, a different or counterfeit product or an unrelated item;
  • deliberately returning an empty parcel;
  • knowingly falsely claiming a parcel was not received or arrived empty;
  • disputing a payment with one's bank in bad faith for an order delivered as described;
  • using a third-party "refund service" or any scheme aimed at obtaining a refund without returning the product.

13.3. Fraud is established on objective evidence, after the Customer has been informed of the facts alleged and invited to submit observations within 10 days. Where fraud is established, the Seller may:

  • refuse to refund products not returned or substituted, and send back to the Customer, at their cost, any item received instead of the product;
  • file a criminal complaint and pass relevant evidence to the competent authorities and payment providers concerned;
  • claim compensation for the damage suffered;
  • refuse any future order from the Customer.

13.4. Returning a worn product or a product showing a loss of value falls under Article 11.4, not this article.

13.5. In the event of a chargeback, the Seller may provide the Customer's bank with information relating to the order and its delivery.

13.6. These checks do not affect the Customer's rights in any way, including the right to dispute a payment transaction or to use any remedy.

Article 14 – Liability

14.1. The Seller is liable for the proper performance of its contractual obligations. It may be exempted from liability in whole or in part by proving that non-performance or improper performance is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure (Article L221-15 of the French Consumer Code).

14.2. The Seller is not liable for temporary interruptions of the Site for maintenance or internet network malfunctions not attributable to it, or for damage resulting from use of the products contrary to their intended purpose.

Article 15 – Intellectual property

All elements of the Site (texts, photos, visuals, logos, trademarks including STARCOW) are protected by intellectual property law. Any reproduction, extraction or use, in whole or in part, without the Seller's prior written consent is prohibited and may constitute infringement.

Article 16 – Evidence

Data recorded by the IT systems of the Seller and its providers (orders, payments, communications, tracking and delivery) are kept under reasonable security conditions and may be produced as evidence of the transactions. The Customer may provide evidence to the contrary by any means.

Article 17 – Personal data

17.1. Personal data are processed by JUST COW, as controller, in accordance with the privacy policy available on the Site, in particular for order management, fraud prevention and, with consent or where permitted by law, marketing.

17.2. The Customer has the rights of access, rectification, erasure, restriction, objection and portability, and may set instructions regarding their data after death, by writing to sav@starcowparis.com. The Customer may lodge a complaint with the CNIL (www.cnil.fr).

17.3. In accordance with Article L223-2 of the French Consumer Code, Customers who do not wish to receive telephone marketing may register free of charge on the Bloctel opt-out list (www.bloctel.gouv.fr).

Article 18 – Accessibility

For any question about the accessibility of the Site, the Customer may contact customer service at sav@starcowparis.com or on +33 1 88 13 20 82 (press 2).

Article 19 – Consumer mediation

In accordance with Article L612-1 of the French Consumer Code, Customers may refer disputes free of charge to the Seller's consumer mediator: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France – www.cm2c.net – secretariat@cm2c.net, online or by post, after a written complaint to customer service has not been resolved, and no later than one year after that complaint.

Article 20 – Governing law and disputes

20.1. These Terms are governed by French law, without prejudice to more protective mandatory provisions of the law of the Customer's country of habitual residence.

20.2. Customers may first contact customer service to seek an amicable solution and, where appropriate, the mediator referred to in Article 19; these steps are optional. Failing an amicable solution, the Customer may bring proceedings, at their choice, before any court with territorial jurisdiction under the rules of civil procedure or before the court of the place where they lived when the contract was concluded or the damage occurred (Article R631-3 of the French Consumer Code).

Article 21 – Changes to the Terms

The Seller may amend these Terms at any time. The Terms applicable to an order are those in force on the date of that order.

Annex – Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To JUST COW (STAR-COW), Returns, 41 rue Berger, 75001 Paris, France – sav@starcowparis.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*):

Ordered on (*) / received on (*):
Order number (optional):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.